Return & Refund Policy

At StowHeaven, we want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a return, your item must be:

Unused and in its original condition.
Returned with its original packaging and included accessories.
Accompanied by proof of purchase or an order number.

Please contact us before sending any item back so we can provide return instructions.

How to Request a Return

To start a return, please email [support email] with:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the item, if it is damaged, defective, or incorrect.

Our customer support team will review your request and provide the next steps.

Please do not send items back without contacting us first. Unauthorized returns may result in processing delays.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number and photos showing the issue.

Once we verify the problem, we will offer an appropriate solution, which may include a replacement or refund at no additional cost to you.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by our error, customers are responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, StowHeaven will cover reasonable return shipping costs when a return is required.

Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please contact us to arrange an eligible return and place a new order.

For defective or incorrect items, please contact our support team for assistance.

Non-Returnable Items

The following items are generally not eligible for return unless defective, incorrectly supplied, or otherwise required by law:

Used items that are not in their original condition.
Items damaged through misuse or improper handling.
Items missing essential parts or accessories for reasons unrelated to our error.
Gift cards, if offered.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, our standard return policy will apply.